FAQ's

Q. How do I know my booking is confirmed?

You will receive a confirmation via WhatsApp, call, or email with your ride details, including pickup time, driver information, and vehicle number.

Q. When will I receive my driver details?

You will get your driver�s name, contact number, and vehicle details at least a few hours before your scheduled ride.

Q. What should I do if I haven�t received my driver details yet?

If you haven�t received the details close to your ride time, please contact our customer support at 1800 890 9152 for an update.

Q. Where will my driver pick me up?

Your driver will pick you up from the location you provided during booking. If you are at an airport, railway station, or hotel, the exact pickup point will be shared before your ride.

Q. What if my driver is late?

We strive to ensure timely pickups, but in case of delays due to traffic or unforeseen circumstances, we will inform you in advance. You can also contact the driver directly.

Q. What if my driver is late?

We strive to ensure timely pickups, but in case of delays due to traffic or unforeseen circumstances, we will inform you in advance. You can also contact the driver directly.

Q. Can I change my pickup time or location after booking?

Yes, minor changes can be accommodated if requested at least 2 hours before your ride. Contact our support team for assistance.

Q. Can I ask the driver to make additional stops?

Yes, you can request extra stops, but additional charges may apply depending on the distance and time required.

Q. Will I be charged extra for waiting time?

We offer a free waiting period of 15 minutes at regular pickup points and 45 minutes at airports. After that, waiting charges may apply.

Q. Is smoking or drinking allowed in the vehicle?

No, smoking and drinking inside the vehicle are strictly prohibited.

Q. What if I face any issues during my ride?

If you encounter any issues, call our customer support immediately, and we will assist you.

Q. Can I cancel my ride after booking?

Yes, you can cancel your ride. Please inform us at least 24 hours before the scheduled time to avoid cancellation charges.

Q. Will I get a refund if I cancel my ride?

For cancellations made 24 hours in advance, you will get a full refund. Last-minute cancellations may be subject to partial or no refunds.

Q. How can I provide feedback about my ride?

You can share your feedback via WhatsApp, call, or email. We appreciate your reviews to help us improve our service.

Q. What should I do if I left something in the cab?

Contact our support team as soon as possible. If found, we will coordinate the return of your lost item.